Shipping policy

Last Updated: November 2026

ORDER PROCESSING

Orders are typically processed the same or next business day. Processing times may be extended during periods of high order volume, major sales events, holidays, or other peak shopping periods.

Orders placed after 3:00 PM Pacific Time will begin processing the next business day. Business days are Monday through Friday, excluding recognized holidays.

You will receive an email notification with tracking information once your order has shipped.

DOMESTIC SHIPPING (UNITED STATES ONLY)

We ship to all U.S. states. Orders are shipped via USPS or UPS, and estimated delivery times may vary:

  • Contiguous U.S.: 1–7 business days once shipped
  • Alaska & Hawaii: Up to 20 business days once shipped

Delivery estimates begin after your order has shipped and do not include order processing time, weekends, or holidays unless otherwise specified by the carrier.

If you have not received your shipment by the 8th business day after it was shipped, please contact us at support@stopboxusa.com.

INTERNATIONAL SHIPPING

International orders may be subject to import duties and taxes, including VAT, which are assessed when a shipment reaches the destination country. These charges are the responsibility of the customer and are not covered by StopBox USA.

International orders typically arrive within 8–20 business days once shipped. Delivery times may vary depending on customs processing and local carrier operations.

If you have not received your shipment by the 20th business day after it was shipped, please contact us at support@stopboxusa.com with your name and order number so we can check the status of your shipment.

TRACKING YOUR SHIPMENT

Once your order ships, you will receive an email notification containing your tracking number.

Tracking information will become available once the shipping carrier scans and updates your package's status.

If you have not received your order within 8 business days of receiving your shipping confirmation email, please contact us at support@stopboxusa.com with your name and order number.

SHIPPING CARRIER RESPONSIBILITY

StopBox USA works with reputable shipping carriers to ensure timely and secure delivery of your order.

Once your package has been transferred to the shipping carrier, the carrier assumes responsibility for its physical handling and transportation.

StopBox USA is not responsible for lost, stolen, or damaged packages after carrier acceptance, except as otherwise required by applicable law and the terms of the sale.

For additional peace of mind, we offer optional Route Shipping Protection at checkout to provide coverage against qualifying loss, theft, or damage during shipment.

SHIPPING PROTECTION

StopBox USA offers Route Shipping Protection at checkout to provide customers with additional coverage against qualifying loss, theft, or damage during shipment.

If you purchased Shipping Protection and experience an issue with your delivery, please file a claim directly with Route using the links below:

Route claims are designed to provide a convenient way to request assistance with qualifying shipping issues.

All claims are subject to the terms, conditions, eligibility requirements, filing deadlines, and coverage limitations of the Route Shipping Protection program.

For additional assistance with your StopBox order, please contact our Customer Service team at support@stopboxusa.com.

DECLINING SHIPPING PROTECTION

Shipping Protection is optional. However, by choosing not to purchase Shipping Protection at checkout, you acknowledge and accept the risk of loss, theft, or damage once your order has been transferred to the shipping carrier, to the extent permitted by applicable law.

Customers who decline Shipping Protection are responsible for uninsured shipping losses. StopBox USA will not provide refunds or replacements for packages lost, stolen, or damaged after carrier acceptance, except as otherwise required by applicable law and the terms of the sale.

Customers who decline Shipping Protection may contact the shipping carrier directly to initiate a trace or claim for an uninsured shipment.

Our Customer Service team remains available to assist with tracking information and general shipping inquiries.

LOST OR STOLEN PACKAGES

If your order is lost or stolen, please report the issue promptly. Customers without Shipping Protection should notify StopBox USA within 30 days of the carrier's reported delivery date, when applicable.

Customers with Route Shipping Protection must follow Route's applicable claim filing deadlines, which may vary depending on whether the package is lost in transit or marked as delivered.

ORDERS WITH SHIPPING PROTECTION

If you purchased Route Shipping Protection and your package is lost or stolen, please submit a claim directly through Route's Claims Center.

For questions regarding your claim, visit the Route Shopper Support Center.

All claims are subject to Route's coverage terms, eligibility requirements, and reporting deadlines.

ORDERS WITHOUT SHIPPING PROTECTION

If your order was shipped without Shipping Protection, StopBox USA is not responsible for replacing or refunding packages lost or stolen after carrier acceptance, except as otherwise required by applicable law and the terms of the sale.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking around your property and with neighbors or household members
  • Checking with property managers or your local post office
  • Reviewing any available delivery confirmation or photographs
  • Contacting the shipping carrier to initiate a trace or claim
  • Providing our Customer Service team with the claim number if additional assistance is needed

DAMAGED PACKAGES

If your order arrives damaged, please retain the original packaging, shipping label, and damaged merchandise.

We recommend documenting the damage with photographs of:

  • The outer packaging, including the shipping label
  • The damaged product(s)
  • Any visible damage to the interior packaging

ORDERS WITH SHIPPING PROTECTION

Customers who purchased Route Shipping Protection and received a damaged shipment should submit a claim directly through Route's Claims Center.

Claims for shipping-related damage must be submitted within Route's applicable filing deadline. Supporting photographs or documentation may be required.

For additional assistance, visit the Route Shopper Support Center.

ORDERS WITHOUT SHIPPING PROTECTION

Customers who did not purchase Shipping Protection should report shipping-related damage to StopBox USA within 7 days of delivery at support@stopboxusa.com.

Shipping-related damage to uninsured packages is the responsibility of the customer after carrier acceptance, except as otherwise required by applicable law and the terms of the sale. Customers may also pursue a damage claim directly with the shipping carrier.

Shipping-related damage is separate from manufacturing defects, which are handled under our Limited Lifetime Manufacturer's Warranty.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@stopboxusa.com.

We will make reasonable efforts to correct the address before shipment. However, address changes cannot be guaranteed once an order has been processed or shipped.

Once a package has been transferred to the shipping carrier, StopBox USA may be unable to modify or redirect the shipment.

Additional shipping charges may apply if an order must be returned or reshipped due to an incorrect or incomplete address provided at checkout.

Shipping Protection may not cover delivery issues resulting from incorrect or incomplete shipping information provided by the customer. Coverage is subject to Route's terms and conditions.

MISSING ITEMS & SPLIT SHIPMENTS

Orders containing multiple products may occasionally ship in separate packages.

If your order is shipped in multiple shipments, additional tracking information may be provided as each package ships.

If you receive your order and believe an item is missing, please contact StopBox USA Customer Service at support@stopboxusa.com with your name, order number, and details of the missing item.

Missing items from an otherwise delivered package are handled directly by StopBox USA and are separate from claims involving packages lost, stolen, or damaged during shipment.

EXPEDITED SHIPPING

Expedited shipping options may be available at checkout.

Expedited shipping applies to the carrier's transit service and does not guarantee same-day order processing.

Carrier delivery estimates are calculated separately from order processing times. Delivery dates may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping delays alone are not covered by Route Shipping Protection unless expressly included in the applicable coverage terms.

SHIPPING RESTRICTIONS

UPS and USPS may be unable to deliver to certain restricted addresses or jurisdictions.

Orders that cannot be fulfilled due to legal or carrier restrictions will be canceled and refunded.

Please contact us before placing your order if you have concerns regarding shipping availability or carrier restrictions.

REFUNDS, RETURNS & EXCHANGES

  • The StopBox® includes a 30-day return window from the delivery date. A reason for the requested return or exchange must be provided.
  • Approved returns exceeding 30 days will be subject to a 20% restocking fee.
  • Returns exceeding 90 days will not be accepted.
  • Return shipping labels provided by StopBox USA will be deducted from your refund. You may also provide your own label.
  • Refunds are processed within 5–10 business days after the returned item is received and inspected.
  • Items must be in original condition to qualify for a refund or exchange.
  • Initial shipping rates are non-refundable.

EXCHANGES

  • Free within 30 days of delivery.
  • Exchanges requested after 30 days will incur a $15 shipping fee.

DEFECTIVE ITEMS

If your product is defective, StopBox USA will cover the cost of return shipping and provide a replacement once the defect has been confirmed.

INTERNATIONAL ORDERS

International orders are not eligible for standard returns unless the product is defective. Defective products may be eligible for exchange within 30 days of delivery.

For full details, please see our Returns Policy.

WARRANTY

StopBox USA provides a Limited Lifetime Manufacturer's Warranty covering qualifying defects in materials and workmanship.

Full details, including eligibility requirements and exclusions, can be found on our Warranty Page.

FORCE MAJEURE

StopBox USA is not responsible for shipping delays caused by carrier disruptions, severe weather, natural disasters, peak holiday demand, government restrictions, or other circumstances beyond our reasonable control, subject to applicable law.

We will make reasonable efforts to communicate significant delays affecting order processing or shipment.

CONTACT US

If you have questions about your shipment, order status, Shipping Protection, or this Shipping Policy, please contact our Customer Service team at:
Email: support@stopboxusa.com

For Route Shipping Protection claims, please visit:
Claims: claims.route.com
Route Support: shoppers.help.route.com